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Tree branch laying on fibre optic cable

Reported via desktop in the Tree touching overhead cables category anonymously at 14:19, Wed 3 September 2025

Sent to Peterborough City Council less than a minute later. Council ref: 8113802.

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I reported this problem on 6th August report number 7982424. Nothing has been done about this problem. I received an email stating that an engineer would come out with in 20 days and I would receive a reply within 5 days. I have received no email further acknowledgement and no engineer has been out. The tree branch is now laying on our fibre optic cable IT WILL BRING THE CABLE DOWN AND WE WILL HAVE NO BROADBAND. I request that you please attend to this problem urgently and pollard the tree or at lease remove the branch concerned before any damage has been done.

Updates

  • Enquiry received

    Thanks for your enquiry regarding a council-owned tree. This has been sent to Aragon Direct Services for further investigation. We will endeavour to provide a further update within 3 working days

    Posted by Peterborough City Council at 14:19, Wed 3 September 2025

  • Inspection Arranged

    Thanks for your enquiry regarding a council-owned tree.

    Your enquiry has been allocated to one of our qualified tree surveyors who will carry out an inspection and provide an update within 20 working days.

    State changed to: Investigating

    Posted by Peterborough City Council at 15:03, Wed 3 September 2025

  • Thank you for your enquiry

    A Tree Surveyor has inspected and spoke to enquirer to explain on phone call. They advised client that Peterborough City Council are not responsible for the maintenance next to utilities and any issues with wires should be reported to BT to asses and deal with.

    They also explained that the tree was on a 3 yearly pollarding regime and is due for that in Winter 2025

    State changed to: No further action

    Posted by Peterborough City Council at 14:01, Fri 5 September 2025

This report is now closed to updates from the public. You can make a new report in the same location.